FAQS

 

HOW DO I PLACE AN ORDER?

Easy! Simply submit your order via our Order Form

Once an order sheet has been submitted please allow 1 – 2 business days for us to confirm availability. We then will go over your order details and finalize your order.

WHERE TO PICK UP?

Pick up is in White Plains, NY

IS A DEPOSIT REQUIRED?

Yes, a 50% deposit is required to hold your date. If your deposit is not paid, the date will be left open for the next customer.  

The remaining balance is due 1 week prior to your event date. 

Your spot is not secured until we receive the deposit.

IS DELIVERY AVAILABLE?

Delivery is available on a first come first serve basis.A delivery fee applies depending on the location of your event.

HOW DO I PAY FOR MY CAKE?

Payment can be received via Zelle, Cashapp, or Venmo.

HOW DO I STORE MY CAKE?
All cakes must sit at room temperature for at least 2-3 hours before serving for best results.

HOW FAR IN ADVANCE SHOULD I BOOK MY ORDER?

I typically book up quickly so I would recommend placing your order at least 1-2 weeks in advance to avoid disappointment.   Please keep in mind that during peak season May-June, Sept-December I may book out up to 4 weeks in advance. 


WHAT IS THE CANCELLATION POLICY

Cancellations can be made up 3 days prior to your event. 

After that time your deposit will not be refunded. 

Modifications including change of design or flavor may be made up until 1 week prior. 

In the event of a weather related cancellation, if your order is for Friday,  Saturday,or Sunday pick up it must be cancelled by that

Wednesday at 12 noon in order to receive a full refund or to postpone the order.


I WANT SOMETHING NOT ON THE MENU

If you have a special cake flavor or dessert not included on the menu it can be discussed and accommodated upon or prior to ordering.


DO YOU SHIP?

We do not ship our products at this time.